For two decades, customers found businesses through search engines. Type a query, get a list of links, click and decide. That model is being augmented by AI synthesis: instead of browsing results, customers ask AI assistants for direct recommendations.
"Who is the best plumber in St. Louis?" produces not ten blue links but: "Based on available data, Joe's Plumbing on Forest Park Avenue has a 4.8 rating, offers emergency service, and accepts most insurance."
The question for every business: where does the AI get that answer? If your data is not in a format AI can consume, the AI cannot recommend you.